IQ Kids is a family-owned and family-operated business, and we strive to provide the kind of service we would like to receive if we were shopping. We know you have a lot of choices as a customer, and hope we can give you a reason to return and buy from us again. Our Customer Service department is happy to give advice on the perfect toy for your need or to answer any questions. Please feel free to call us at our toll free number: 1-877-2IQ-KIDS (247-5437) or email us at Sales@IQKids.com. Most of our products are 5-10% off the normal retail price all year round - some are more! And we always have sale and clearance items for you bargain shoppers. Some of our products are shipped directly from the manufacturer ("Drop Ship") and the savings are passed on to you. If an item is Drop Ship it will be noted on the individual item page. For details regarding shipping Drop Ship items please see our Shipping Info page. Some Drop Ship items are not available to international customers, please call or email us if you would like to inquire about an item. Gift Messaging: We offer gift messaging at no charge. You will be given the chance to type in a message on your order page if you desire. Gift Wrap: We also offer gift wrap at $3.50 per item. If you would like your items gift wrapped, there will be a box to check on your order page. You will also be given the chance to type in the type of Gift Wrap you desire. The Gift Wrap charge will be added to your order during checkout. To see the different Gift Wrap Options please click on a link below: BIRTHDAY WRAP BABY WRAP Shipping Charges and Estimated Delivery: Standard Shipping is sent UPS Ground or USPS Priority Service - the normal delivery time is 2-5 days. You will always be sent a tracking number via email when your order is shipped. For details on shipping options please click on the Shipping Info page. Gift Certificates: Gift Certificates are a great way to shop when you don't know exactly what to choose! To purchase a Gift Certificate in various amounts, click on the Gift Certificate tab on the left. Gift Certificates will be emailed to the recipient, and may be used immediately upon receipt. There are no additional fees for redemption and the Gift Certificate expires in one year. If the amount purchased does not exceed the certificate amount, the difference will remain as a credit and can be used for additional purchases prior to the one year expiration. IQ Kids Newsletter: From time to time we send out Newsletters to our customers and subscribers with news about new products, specials and other important info such as recalls. We also have periodic sales that are available only to our Newsletter recipients. If you would like to sign up for our Newsletter, please click on the link below. You can always unsubscribe at any time. Merchandise Return Policy: We stand behind the quality of our products. You may return any item in its original condition for any reason up to 30 days after purchase. Product must be in resellable condition unless damaged in transport or defective. We will gladly issue a gift certificate covering the value of your return that may be used to purchase any items we carry. Or, if you prefer, we will replace any item, or issue you a full refund- it's your choice! If we have made a mistake, we will also refund shipping charges. Software, video games and equipment and audio products must be returned unopened. AFTER YOUR ORDER IS SHIPPED, CANCELLED OR REFUSED ORDERS WILL BE BILLED A RE-STOCKING FEE OF 20% PLUS SHIPPING CHARGES BOTH WAYS. FREE SHIPPING PROMOTIONS ARE WAIVED FOR CANCELLED OR REFUSED ORDERS. Safe and Secure Shopping: When you use your credit card at IQ Kids Toy Store, rest assured the transaction is secure. Our servers use an advanced encryption technology that safeguards your personal information and guarantees privacy. Privacy Policy: IQ Kids will maintain complete and total privacy of all personal information collected through our web site including e-mail addresses. Private customer information will not be distributed or sold to others for any reason whatsoever. IQ Kids may send newsletters to customers periodically with an option to un-subscribe. Location of our Offices and Warehouse: 7888 Marathon Dr., Suite F Livermore, CA 94550 Please contact us toll free at 1-877-247-5437 or sales@iqkids.com Payment Methods: We accept Visa, Mastercard, Discover, and American Express. Your credit card is not billed until your order is shipped. Exceptions include custom made items and some products shipped direct from the manufactuer. Purchase Order billing is available at check out for schools and businesses only. The purchase order shipping/billing name and address must be a school or business location. |
